Free Shipping

We offer free shipping to the United States, United Kingdom, EU Countries and Singapore.  You may opt for expedited shipping at a cost of US$15 per item. 

Order Processing Time

All small orders will be processed within 7 days.  All large orders within 30 days.

Shipping Delivery Time

As our manufacturing are mostly based abroad and to bring you the lowest price possible, shipping delivery will take an average of about 15 to 20 days. For expedited shipping, delivery is about 7 days earlier.  In the event of any Covid-19 restriction, please bear with us if your delivery is delayed. Shipping may also be delayed during long China holidays, eg. Chinese New Year or China National Day.

Delivery Address & P.O. Boxes

We are unable to modify the delivery address once you have placed your order. And we do not ship to P.O. boxes, including APO/FPO/DPO addresses.

Taxes, Import Duties & Exemptions

Your package may be subject to import duties and taxes. As with standard international practice, you as a buyer or importer, are responsible for paying those fees. We recommend that you check with your local customs office before placing any order with us as these fees can sometimes be significant and we are unable to calculate these for you.

Although small parcels rarely attract taxes and import duties, every country’s rules and regulations are different and may change from time to time.  It is your responsibility to check with your local customs office for any such tax exemption limit.

European Union VAT & IOSS

The Import One-Stop Shop (IOSS) is an electronic portal that businesses can use since 1 July 2021 to comply with the VAT (Value-Added Tax) e-commerce obligations on distance sales of imported goods.

From 1 July 2021, all commercial goods imported into the EU from a third country or third territory is subject to VAT irrespective of their value.

The IOSS allows suppliers and electronic interfaces selling imported goods to buyers in the EU to collect, declare and pay the VAT to the tax authorities, instead of making the buyer pay the VAT at the moment the goods are imported into the EU.

VAT payment is applicable only to purchases made by a buyer within the EU and for goods valued at less than EUR 150.

Goods that are shipped in a package amounting to more than EUR 150 will be taxed at importation instead. Limit each of your purchase orders to within EUR 150 to avoid customs delay and detention.

Tracking Your Order

Once your order has been shipped, we will send you a confirmation email with tracking information. You will be able to track your package directly with the link in the email or on our website.

Returns & Refunds

We want you to be happy with your purchase. Please read our Refund & Return Policy for details.

Need more help?

If you have any question, please contact us here.